LOCATION: Humberview Group Toronto
REPORTING TO: Dealer General Manager
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| As a result of a new dealership acquisition,
The Humberview Group
has a current and immediate need for a
Service Manager.
Preference will be given to those candidates with proven service management and dealership experience, and a demonstrated ability to work well and communicate clearly with others in a task-oriented, team environment. Your focus will be on managing the department to achieve sales, profits and efficiency by reaching maximum production, controlling costs, building a clientele and establishing sold employee relationships. Your responsibilities will also include, recruiting, training, customer relations and profitability of the service department. You will be able to create, articulate and deliver on long and short term goals agreed upon with the GM for your department. Additionally our
Service Manager
will have excellent communication and negotiation skills
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As Service Manager you will:
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- Be a great negotiator and have the ability to create and foster a win-win attitude between team members, customers and management.
- Forecast objectives and goals for the department and endeavor to meet them. Prepare and govern an annual operating budget for the Service Department.
- Understand, keep on top of, and comply with federal, provincial and local laws that affect service operations.
- Become aware of new equipment and tools and recommend purchases.
- Maintain service records and reporting procedures required by general management and the manufacturer.
- Observe repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per Service Advisor, etc.
- Make certain that customers? service files are current and readily available.
- Review completed jobs for quality service. Handle all customer complaints.
- Act as liaison with factory representatives.
- Hire, educate, motivate, guide and monitor the performance of all service department personnel. Direct and schedule the activities of all service staff.
- Conduct meetings with department employees to discuss business concerns. Provide technical knowledge to employees as needed.
- Be a leader in many ways, decisive, assertive, and capable of conveying necessary information to other leaders in the dealership and to the dealer personally.
- Be capable of working independently, effectively managing his or her time and work flow.
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Key Qualifications Include:
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- A minimum of ten (10) years automotive experience in the private sector.
- Vehicle ordering and inventory control experience.
- Competency with Windows and Microsoft Office software.
- A working knowledge of dealership operations and a working knowledge of all departments within the dealership.
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A person applying for this Service Manager position should possess:
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- Integrity, professionalism, energy and a desire to excel.
- Confidence, self motivation, enthusiasm, drive, respect.
- Decision making ability, intelligence and class.
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