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THE HUMBERVIEW GROUP
is a leader in the automotive industry, devoted to serving our customers in a truly inspirational fashion. The company is comprised of 9 automotive dealerships and a leasing company with over 400 employees. Our objective is to continue to build
THE HUMBERVIEW GROUP
into the leading automotive sales, service, and leasing organization in Canada based on these benchmarks:
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- Employee Satisfaction.
- Customer Satisfaction.
- Realizing Shareholder Objectives.
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As Helpdesk Technician you will:
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- Answer help desk calls and responds to voicemail and email in a timely manner.
- Promptly assist people as first contact with computer problems. E.g. Log-In Problems, Word Processing, Excel, E-Mail, PowerPoint, etc.
- Performs diagnostic and troubleshooting of PC issues.
- Provide training and follow-up assistance to inexperienced users.
- Regular preventative maintenance of PCs.
- Hardware and software troubleshooting.
- Participate in the scheduled upgrading and replacement of equipment.
- Software installation and upgrades.
- Virus removal and repair.
- User and computer setup on company domains per location requirements.
- Provide assistance to IT Staff for execution of long term projects.
- Complete defined IT scheduled maintenance tasks. (e.g. Tape Backup)
- Basic networking support for local and wide area networks.
- Travel between company sites where required for support.
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Key Qualifications Include:
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- High School Diploma.
- Diploma in computer sciences or related program.
- 1-2 years' related experience.
- Computer background with a solid understanding of diagnostics and troubleshooting.
- Candidates must have knowledge of Windows 2000, XP, as well as Office XP / 2003.
- Basic knowledge of Windows Server 2003 with active directory.
- Understanding of network structures for LAN and WAN
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A person applying for this Helpdesk Technician position should possess:
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- Integrity, professionalism, energy and a desire to excel.
- Confidence, self motivation, enthusiasm, drive, respect.
- Decision making ability, intelligence and class.
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